Returns
We hope that you thoroughly enjoy wearing and using our products. Note that we are not a 501(c)(3) company. But since we are donating a portion of every purchase to Disaster and Relief Recovery Services (American Red Cross), which assists people who are impacted by wildfires, hurricanes, floods, etc., and because all orders are custom/made to order, all sales are final. However, if your item(s) is defective because the custom, print on demand company is at fault and the item arrives damaged, or you are missing an item, we will address this as soon as possible.
Instructions: First, an item must have tags on, be in original condition and you need to keep original packaging. Second, replacement requests must be initiated via email, no later than four weeks after the purchase date, or no later than four weeks after the estimated delivery date, if the product is missing. Please do not send products to the return address on the package (manufacturer's address).
To initiate a replacement request, send an email to contact@spotlightvote.com. Please include all of the following:
- Order Number
- Description of the defective or missing item
- A photo of the defect/damage (we will provide to the manufacturer immediately)
We will respond with an estimated timeline for replacement, once we review your email and receive a reply from our manufacturer.
Gift cards are not returnable.
We want to ensure that you are satisfied with your order, and we will do everything possible to complete your replacement order as quickly as possible.
If the package was marked as delivered by the carrier (we only use shipping services that provide tracking information), but a customer reports that he or she has yet to receive it, we cannot cover the cost of reshipping the order.
If a customer provides an address that is considered insufficient by the courier, the shipment will be returned to the manufacturer by the courier. In this case, the manufacturer contacts us to confirm an updated address, and we will contact you.
There is a space for special delivery instructions on every order, so it is very important to include that information. There may be cases where the delivery was made, but the package was left in an unexpected location at a customer's address. Customers should reach out to the local carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."
